Toimituskäytäntö

 

At Mirancle, we strive to provide reliable and transparent shipping services to our customers worldwide. Below is a detailed overview of our shipping rates, delivery times, and applicable terms.

Shipping Methods and Costs

We currently offer standard shipping to all supported destinations. Shipping costs and free shipping eligibility are detailed below:

Worldwide Shipping Rates

Orders over ＄129: Free Shipping.
Orders between ＄0 - ＄129: Flat shipping fee of ＄25.

All shipping fees will be clearly displayed at checkout before you complete your order.

Delivery Times

  • Order Processing Time: Orders are processed within 1-3 business days (Monday to Friday, excluding public holidays).
  • Estimated Delivery Times: 7-25 business days.

Please note that delivery times may vary depending on the destination, customs clearance, and unforeseen delays.

Customs Duties and Taxes

  • Within Europe: All shipping costs include applicable duties, VAT, and taxes.
  • Outside Europe: Customs duties, taxes, and any additional fees are not included in the shipping cost and are the responsibility of the customer.
  •  included in the shipping cost and are the responsibility of the customer.

We recommend checking with your local customs office for information on potential import fees before placing an order.
If a package is refused and returned due to unpaid duties, shipping costs and return fees will be borne by the customer.

Order Tracking

Once your order has been shipped, you will receive an email notification with:

  • Your tracking number.
  • A link to track your shipment.

You can monitor the status of your order at any time using the tracking link provided.

Damages and Lost Packages

We take every precaution to ensure your order arrives in perfect condition. However, if there are any issues with your delivery:

  • Damaged Items: Please contact us immediately at service@mirancle.com with:

    • Your order number.
    • Photos of the damaged items and packaging materials.

  • Lost Packages: If your order has not arrived within the estimated delivery time, please contact us at service@mirancle.com. We will investigate the issue and assist you with a replacement or refund.

 

If you have any questions or concerns about shipping, please don’t hesitate to contact our support team:

  • Email: service@mirancle.com

We are here to help and ensure your order arrives smoothly.